Symmatrics

Pilot Program Feedback

QPN & QSS · 8 questions · about 3 minutes

0 of 8 answered

Thanks for testing Symmatrics with us

Your team was among the first outside our walls to run the Quantum Protected Network (QPN) and Quantum Secure Storage (QSS) through a real workday. Someone from Symmatrics installed and configured everything with you, so this survey covers two things: how that handoff went, and how the setup should work for the people who come after you. Blunt answers are more useful to us than kind ones.

Questions marked * are required. Your answers go directly to Addison Wells, Cryptographic Engineer, at Symmatrics.

About you

So we can follow up on anything you flag.

1
The setup session with our team *

The walkthrough where we installed Symmatrics and showed you how to use it.
How clearly was it explained?
When the session ended, how prepared did you feel to use it on your own?
How often have you needed to contact us for help since?
Anything that went too fast, or that you wished we had covered? (optional)
2
How setup will work from here *

We handled the install and enrollment ourselves because the app wasn't in the app stores yet. That's changing: teams will download it, double click, and follow prompts on screen. We're asking what that would look like at your organization.
Would your team be comfortable doing that without us on the call?
When someone on your team needs new software on a work machine today, how does that usually happen?
What would we need to get right for a rollout like that to go smoothly at your organization? (optional)
3
How has signing in and staying connected gone? *

Day-to-day use through the tray icon.
Any sign-in trouble, dropped connections, or slowdowns worth describing? (optional)
4
Have you used the web-based Quantum Secure Storage (QSS) for file storage? *

The file browser you reach from the tray icon.
How does it compare to tools like Google Drive or SharePoint?
What's held you back from using it more?
5
What has our solutions made easier for your team? *

Anything that's changed since the pilot started, however small. Concrete examples help most.
6
What's been most frustrating, or what would you change first? *

This is the most useful question on the page. Please don't soften it.
7
Looking ahead six months *

Rough estimates are fine.
Assuming budget were not a consideration, how many additional devices would you want to enroll?
Which operating systems would you need supported? (select all that apply)
We're planning a second pilot once the app is in every app store and all operating systems are supported. Would your team want to take part?
8
After the pilot *

Pricing is negotiable and nothing here is a commitment. Rough brackets help us plan.
Would you want to keep using Symmatrics?
During the pilot we hosted the key infrastructure for you. Going forward, which fits better?
What would your organization budget per device, per month?

Technical support is included at no extra charge.

Recognizing that we could reduce your current cybersecurity costs, what could your organization spend on a KDC?

One time cost to buy the system outright and have a Symmatrics engineer build it, install it, and train your team.

Ongoing support after that, billed yearly?

Only in house systems need this; support comes free with the QPN itself.

What would make that decision easier? We intend to take very good care of our pilot customers: you are our pioneers. (optional)
✓
May we quote your feedback? *

Used in internal materials and with prospective customers. You can decline and your answers still count.

Questions about the pilot? Email awells@symmatrics.com

Feedback received

Thank you. This shapes what we build next, and we'll follow up on anything you flagged.